Items must be unused and resaleable as new, including undamaged packaging and all included inserts. Failure to do so may result in your refund or exchange being refused.
Our returns policy forms part of our main terms of business. By purchasing from us, you agree to both this returns policy and our terms of business found here.
W.B Threads caps are sold as clothing items, intended to be worn against a person’s skin. As such, we adhere to strict hygiene policies. Unfortunately, we cannot accept returns on any items if the tamper-evident packaging / security seal shows any signs of being opened / tampered with. This is for hygiene reasons and does not affect your statutory rights. W.B Threads packaging boxes can be opened to view the cap within its tamper-evident packaging, this will enable you to see the colour and style of the cap in person. Cap measurements are provided on our product pages. As stated above, for hygiene reasons caps that have been worn / tried on cannot be returned.
Please ensure to enclose your original invoice as proof of purchase, any item(s) returned without proof of purchase will be refused.
15 Albury Ride
We highly recommend sending your item(s) back to us on a tracked service as the item(s) remains the customers’ responsibility until a signature by W.B Threads has been obtained. We advise for you to obtain a certificate of postage for your records. You will be responsible for paying for your own shipping costs. Please ensure that your item is packaged appropriately before returning to us, as any damage caused to the item whatsoever during transit will remain the customer’s responsibility. Returns will not be accepted on any items damaged in transit or whilst in the care of the customer. Returns must also include a return reason, such as for refund or exchange, so that we can process the return accordingly.
Items must be delivered back to us within 14 days of receipt. Refunds will be issued to the original method of payment. Please allow three working days from receipt of the returned goods for a refund to be actioned. A confirmation email will be sent once the refund is processed. Upon receiving this email, please allow 5-10 working days for this to show in your available funds. This may vary depending on your bank.
Exchanges will only be offered on faulty items and the replacement item will be like-for-like. All faulty items must be sent back within 7 days of receipt. Once we have received your item it will be assessed and a member of the returns team will be in touch accordingly.
Any signs of a fault developing must be reported to us, in writing, before this develops further. If allowed to develop into a more significant issue / the extent of the damage worsens, returns will not be accepted.
Please allow up to three working days from receipt of the returned item for the replacement to be dispatched.
Please note that if we do not have the available stock for the requested exchange, an email will be sent to you accordingly. If the item is not due back in stock within 14 days, a refund will automatically be processed and a confirmation email will be sent to you.
Following the initial purchase of one or more items, we may present you with a number of post-checkout offers. If you decide to take advantage of any of these offers and later return any of the items from your initial order for a refund (whilst failing to return all of the post-checkout offer items*) the difference between the full item price (at the time of return) and the price paid for the product/s offered to you (as part of the post-checkout offers) will be deducted from the amount refunded.
*If you decide to return any items purchased as part of a post-checkout offer, the items must be returned as new, in re-saleable condition, with the hygiene seal intact and in line with any other conditions laid out in this returns policy / our terms and conditions relating to item returns.